Automated Risk Assessment
The Business Challenge
One of Vodafone’s most important dealers planned to discontinue sales of Vodafone airtime contracts because:
- Vodafone insists that each customer who is connected to their network is credit vetted and approved before an account is created. Before this project, the process involved printing and faxing so was slow, manually intensive and error prone.
- The process of creating a new billing account and connecting a handset to Vodafone’s network used to be slow.
- Vodafone had only three months to improve the situation or the relationship was to be terminated.
Thoughtbreak were asked if we could build an automated solution and help save Vodafone’s relationship with its dealers.
What ThoughtBreak Did
Developed a solution based on our worklow software that:
- Enabled dealers to submit orders through the web as secure XML messages
- Automated the external agency credit vet
- Managed the order workflow through the process of credit vetting and connection
- Interfaced with Vodafone’s back office systems to automate the creation of a billing account and connection to the Vodafone network
- Gave access through web screens for back-office agents to handle exceptions
The Outcome
The solution was delivered to budget and plan and saved Vodafone’s relationship with their dealer which was worth £5 million per year in new connections.
