Strategic Vendor Sales Platform
The Business Challenge
Having seen the success of the Vendor Automation Platform automating credit vetting and Singlepoint integration, Vodafone decided to migrate all indirect sales to B2B platform to realise the following benefits:
- Reduce cost of sale to Partners by avoiding dual-keying and speeding up the process
- Reduce the cost of sale to Vodafone by automation and referral workflow
- This platform would also support all connections acquired through the vodafone.co.uk website
What ThoughtBreak Did
ThoughtBreak developed the Vendor Automation Platform to be Vodafone’s strategic platform for indirect sales against fierce competition. ThoughtBreak accomplished the following:
- Rebuilt the Vendor Automation Platform based on our own common workflow engine used previously in Vodafone and Lloyds TSB
- Upgraded all Vendor interfaces to SOAP industry standard
- Added support for Consumer and Business customers
- Continuous operation resilient to core system outage
- Credit vetting though direct external agency connections with local credit decision rules and policies
- Introduction of Tibco middleware for integration with back office systems
- Automated MIS reports
ThoughtBreak acted as prime partner to Vodafone driving the project from inception through requirements workshops to implementation and post go-live support. Key roles performed include:
- Project Management
- Business Analysis
- Design & Development
- System Testing
- Test Support – Functional, User and Dealer Testing
- Implementation Management
- Post Go-Live Support
The Outcome
An automated platform for all Vodafone indirect sales was created on time and to budget. A program of recruiting Vendors onto the platform was embarked on. By Q3 2006, new connections per month being acquired through this route equate to nearly £60 million of revenue for Vodafone.
